*** The Power of One Phone Call: A Short Lesson in Customer Service ***Such rave reviews...Wow, what do they pay these people?!! :) Seriously? Well, guess what. I'll add one of my own, and I haven't yet even set foot in Advanced Autowerks or treated a car to a day there.On the basis of a phone call alone, I'm fairly confident that this place is the real deal.A longtime VW enthusiast, I have an awesome '91 Wolfsburg Golf that recently started venturing beyond requests for TLC, earnestly impressing upon me its need for some well-deserved rest. Trying to be economical and adventurous, I foolishly got a stylish, well-appointed 2010 Mazda 3s, was way underwhelmed with the ride quality, and swapped it for a 2010 GTI...yes, immeasurably better. Of course. So, now I'm poor but happy.As the original factory warranty expires soon, I added VW's Fidelity-backed Drive Easy extended warranty. I asked the stealership (Boardwalk Auto Center [of White Collar Crime?], whose slogan should be "We'll make you walk the plank") if any authorized shop would honor this extended warranty and of course got the response: "Yes...BUT why would you want to take your car anywhere but here?"Hmm, how to answer THAT question...Ha! :} Only my perceived sheer need to maintain a positive relationship with the place, lest the numbers in the paperwork mysteriously keep rising, enabled me to suppress laughter.A friend recommended Autowerks as THE local VW/Audi expert shop that's most highly regarded for honesty and reasonable prices...(and, BTW, this friend is a Subaru enthusiast who takes his WRXs to a Subi indy for service).A quick glance at Yelp confirmed it. I called Autowerks. Though it was the end of the work day, Jason immediately gave me his full attention. He was extremely patient and took at least 10 minutes to answer my questions. He said that they accept the Fidelity-backed VW warranty. I asked if they accept Route 66, which is a lot cheaper, and he said yes but that I DEFINITELY should keep the VW extended warranty because it's much better.Then, he offered a free evaluation to make sure the dealership hadn't "missed" anything, adding that if they had, he'd tell me exactly what to say when I go back (although the prospect of returning to that place isn't exactly appealing). I'll definitely schedule a visit for the free eval because while the car has under 13k miles on the odo, it wasn't sold as Certified, having been a leased (albeit supposedly pampered) vehicle.I look forward to meeting the pitbull who rules the Autowerks shop (Fetch the 13mm... Lie down... Charm the customers...) and guys who are as passionate about their work as I am about mine. (After all, enjoying one's work brings it to life.)Thanks, Jason. You certainly understand the importance of first impressions. Once I've been to the shop (and the GTI is smiling like that Mazda 3...er, nah, scary thought, scratch that...ahem: and the GTI is purring with even more profoundly pure refined elegance), I'll update my review here.